Last Updated: September 30, 2025
Terms and conditions
At SaaS Crew, we are committed to providing high-quality Figma Sites templates. We want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which refunds are provided for our one-time purchase templates available on http://saascrew.design/.
1. General Refund Period
We offer a full or partial refund within fourteen (14) days starting from the moment a user makes the payment for a Template.
2. Eligibility for Refund
A refund will be considered and offered only if all of the following conditions are met:
- The purchased Template(s) is completely non-functional as described, meaning it does not operate as intended or advertised.
- The customer has contacted our support team within forty-eight (48) hours (2 days) of the purchase, reporting the issue.
- The product description on our website was fully misleading in a material way regarding the Template's features, functionality, or compatibility.
Important Note: A refund request will be thoroughly reviewed against these specific criteria.
3. Ineligibility for Refund
- We reserve the right to refuse a refund if we determine, in our sole discretion, that the refund conditions outlined in Section 2 have not been met. Situations that typically do not qualify for a refund include, but are not limited to:
- Changed mind after purchase.
- Lack of technical skills or software knowledge required to use the Template (e.g., unfamiliarity with web applications, browsers, and tools usage).
- Dissatisfaction with the aesthetics or design elements of the Template that were clearly depicted in the product preview.
- Issues arising from third-party software, platforms, or modifications made by the user to the Template.
- Purchases made accidentally or without full understanding of the product.
- Requests made after the 14-day refund period has expired.
- Attempts to misuse our refund policy (e.g., claiming non-functionality after extensively using or modifying the template, or for purposes of unauthorized redistribution).
4. How to Request a Refund
- To request a refund, please follow these steps:
- Contact Support: Send an email to support@saascrew.design within 14 days of your purchase.
- Provide Details: In your email, include:
- Your order number or transaction ID.
- The email address used for the purchase.
- A clear and detailed explanation of why you are requesting a refund, specifically stating how the Template is non-functional or how the description was misleading.
- Any relevant screenshots, videos, or other evidence that supports your claim.
- Respond to Inquiries: We reserve the right to ask follow-up questions to understand the issue fully and verify eligibility. Your prompt cooperation is essential for the refund process.
5. Refund Processing
- Once your refund request is received and approved, we will process your refund within a reasonable timeframe, typically within 5-10 business days.
- Refunds will be issued to the original payment method used for the purchase.
- You will be notified via email once your refund has been processed.
6. Our Right to Investigate and Refuse
SaaS Crew has the right to conduct a thorough investigation into any refund request. We also reserve the right to refuse a refund if, after review, we determine that the claim does not meet the specified eligibility criteria, or if we reasonably believe the request is not legitimate.
7. Contact Us
8. Limitation of Liability
In no event shall SaaS Crew, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use the Service or Templates.
- Any conduct or content of any third party on the Service.
- Any content obtained from the Service or Templates.
- Unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
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Copyright © 2025 | SaaS Crew. All rights reserved.
Benefits
How it works
Testimonials
Last Updated: September 30, 2025
Refund Policy
At SaaS Crew, we are committed to providing high-quality Figma Sites templates. We want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which refunds are provided for our one-time purchase templates available on http://saascrew.design/.
1. General Refund Period
We offer a full or partial refund within fourteen (14) days starting from the moment a user makes the payment for a Template.
2. Eligibility for Refund
A refund will be considered and offered only if all of the following conditions are met:
- The purchased Template(s) is completely non-functional as described, meaning it does not operate as intended or advertised.
- The customer has contacted our support team within forty-eight (48) hours (2 days) of the purchase, reporting the issue.
- The product description on our website was fully misleading in a material way regarding the Template's features, functionality, or compatibility.
Important Note: A refund request will be thoroughly reviewed against these specific criteria.
3. Ineligibility for Refund
- We reserve the right to refuse a refund if we determine, in our sole discretion, that the refund conditions outlined in Section 2 have not been met. Situations that typically do not qualify for a refund include, but are not limited to:
- Changed mind after purchase.
- Lack of technical skills or software knowledge required to use the Template (e.g., unfamiliarity with web applications, browsers, and tools usage).
- Dissatisfaction with the aesthetics or design elements of the Template that were clearly depicted in the product preview.
- Issues arising from third-party software, platforms, or modifications made by the user to the Template.
- Purchases made accidentally or without full understanding of the product.
- Requests made after the 14-day refund period has expired.
- Attempts to misuse our refund policy (e.g., claiming non-functionality after extensively using or modifying the template, or for purposes of unauthorized redistribution).
4. How to Request a Refund
- To request a refund, please follow these steps:
- Contact Support: Send an email to support@saascrew.design within 14 days of your purchase.
- Provide Details: In your email, include:
- Your order number or transaction ID.
- The email address used for the purchase.
- A clear and detailed explanation of why you are requesting a refund, specifically stating how the Template is non-functional or how the description was misleading.
- Any relevant screenshots, videos, or other evidence that supports your claim.
- Respond to Inquiries: We reserve the right to ask follow-up questions to understand the issue fully and verify eligibility. Your prompt cooperation is essential for the refund process.
5. Refund Processing
- Once your refund request is received and approved, we will process your refund within a reasonable timeframe, typically within 5-10 business days.
- Refunds will be issued to the original payment method used for the purchase.
- You will be notified via email once your refund has been processed.
6. Our Right to Investigate and Refuse
SaaS Crew has the right to conduct a thorough investigation into any refund request. We also reserve the right to refuse a refund if, after review, we determine that the claim does not meet the specified eligibility criteria, or if we reasonably believe the request is not legitimate.
7. Contact Us
8. Limitation of Liability
In no event shall SaaS Crew, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use the Service or Templates.
- Any conduct or content of any third party on the Service.
- Any content obtained from the Service or Templates.
- Unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Benefits
How it works
Testimonials
SaaS Crew
Launch. Test. Scale.
Copyright © 2025 | SaaS Crew. All rights reserved.
Benefits
How it works
Testimonials
Last Updated: September 30, 2025
Refund Policy
At SaaS Crew, we are committed to providing high-quality Figma Sites templates. We want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which refunds are provided for our one-time purchase templates available on http://saascrew.design/.
1. General Refund Period
We offer a full or partial refund within fourteen (14) days starting from the moment a user makes the payment for a Template.
2. Eligibility for Refund
A refund will be considered and offered only if all of the following conditions are met:
- The purchased Template(s) is completely non-functional as described, meaning it does not operate as intended or advertised.
- The customer has contacted our support team within forty-eight (48) hours (2 days) of the purchase, reporting the issue.
- The product description on our website was fully misleading in a material way regarding the Template's features, functionality, or compatibility.
Important Note: A refund request will be thoroughly reviewed against these specific criteria.
3. Ineligibility for Refund
- We reserve the right to refuse a refund if we determine, in our sole discretion, that the refund conditions outlined in Section 2 have not been met. Situations that typically do not qualify for a refund include, but are not limited to:
- Changed mind after purchase.
- Lack of technical skills or software knowledge required to use the Template (e.g., unfamiliarity with web applications, browsers, and tools usage).
- Dissatisfaction with the aesthetics or design elements of the Template that were clearly depicted in the product preview.
- Issues arising from third-party software, platforms, or modifications made by the user to the Template.
- Purchases made accidentally or without full understanding of the product.
- Requests made after the 14-day refund period has expired.
- Attempts to misuse our refund policy (e.g., claiming non-functionality after extensively using or modifying the template, or for purposes of unauthorized redistribution).
4. How to Request a Refund
- To request a refund, please follow these steps:
- Contact Support: Send an email to support@saascrew.design within 14 days of your purchase.
- Provide Details: In your email, include:
- Your order number or transaction ID.
- The email address used for the purchase.
- A clear and detailed explanation of why you are requesting a refund, specifically stating how the Template is non-functional or how the description was misleading.
- Any relevant screenshots, videos, or other evidence that supports your claim.
- Respond to Inquiries: We reserve the right to ask follow-up questions to understand the issue fully and verify eligibility. Your prompt cooperation is essential for the refund process.
5. Refund Processing
- Once your refund request is received and approved, we will process your refund within a reasonable timeframe, typically within 5-10 business days.
- Refunds will be issued to the original payment method used for the purchase.
- You will be notified via email once your refund has been processed.
6. Our Right to Investigate and Refuse
SaaS Crew has the right to conduct a thorough investigation into any refund request. We also reserve the right to refuse a refund if, after review, we determine that the claim does not meet the specified eligibility criteria, or if we reasonably believe the request is not legitimate.
7. Contact Us
If you have any questions about our Refund Policy, please contact us at:
support@saascrew.design
Benefits
How it works
Testimonials
SaaS Crew
Launch. Test. Scale.
Copyright © 2025 | SaaS Crew. All rights reserved.